Terms and Conditions

  • Waverley Chauffeur Services Limited require a minimum of 18 hours’ notice for all bookings made on our automated booking system.
  • If you would like to book a car within the 18-hour period, please call our office on +44 (0) 1483 416721.
  • Our drivers are punctual however we cannot be held responsible for delays outside of our control.
  • The driver will drive safely and adhere to all speed limits.
  • The customer is responsible for any damage they cause to the interior and exterior of the vehicle on hire to them and will be charged accordingly for all repairs and valet costs to reinstate the vehicle to working order as well as the vehicles loss of earnings whilst being repaired and cleaned.
  • Online Bookings for Major sporting events such as Royal Ascot, Wimbledon Tennis Championships and the British Grand Prix are hired on a Full Day Hire basis which will be 10 hours any extra hours will be charged at £45.00 + VAT per hour in 15-minute segments.
  • By Supplying your email to Waverley Chauffeur Services Limited you are permitting us to contact you by email, we promise not to disclose this email address to any third parties.
  • Our drivers will take the most appropriate route to avoid traffic however we are guided by the client should they prefer an alternative route.
  • The driver has the final decision on whether a passenger is fit for travel due to excess alcohol or drug use and whose behaviour poses a threat to both the other passengers, driver and vehicle.
  • Our online quotation system does not allow for public holidays such as Christmas day or New Year’s Day which will incur a 100% surcharge all other bank holidays will have a 25% surcharge.
  • Nothing in these terms and Conditions effects the clients statutory rights.

Payments

  • Our Prices quoted online are inclusive of VAT charged at 20%.
  • Payments are made in full at the time of booking unless otherwise agreed.
  • Wedding Car bookings require a £100.00 deposit at the time of booking.
  • All other charges such as: Deviation from the original booking, parking and waiting time will be charged to your original credit card used for the booking.
  • Waverley Chauffeurs will appear on your credit card statement.

Cancellation and Refunds

  • All bookings cancelled by the customer within 24 hours prior to booking commencement will be charged 50% of the hire cost.
  • All bookings cancelled by the customer within 12 hours prior to booking commencement will be charged 100% of the hire cost.
  • All wedding bookings cancelled within 1 month of the booking commencement will be charged 100% of the deposit.
  • All wedding bookings cancelled less than 1 month before the wedding will be charged 100% of the hire cost.
  • No refunds will be payable if the customer does not appear at the time and place agreed at the pick-up location.
  • All major sporting events such as Royal Ascot, Wimbledon, British Grand Prix will incur a 100% hire cost if cancelled with 48 hours from the booking date.

 

Our fleet of vehiclesOur fleet of vehicles

The definitive collection of chauffeur-driven cars

MERCEDES S-CLASS

A truly luxurious and stylish limousine for comfortable chauffeur-driven journeys.

ROLLS-ROYCE PHANTOM

The ultimate expression of modern elegance and luxury.

MERCEDES V-CLASS

Sets the benchmark for luxury MPV’s

MERCEDES E-CLASS

Renowned globally for rugged capability and iconic design.

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